Opulence Table Linen Rental.
TERMS AND CONDITIONS
All hired goods remain the property of Casa Di Gaia. By placing an order, the hirer agrees to the following terms and conditions:
1. Ordering
1.1 Orders must be placed within Casa Di Gaia’s operating hours, 8:00 AM - 5:00 PM, Monday to Friday. Orders for next-day delivery close at 4:00 PM.
1.2 All prices are subject to VAT.
1.3 Hirers must provide accurate measurements and requirements in writing if advice on quantities is needed. Suggestions are based solely on the information provided and do not include spares unless explicitly requested.
2. Non-Credit Account Holders
2.1 Full payment, including a refundable deposit, is required upfront. Payments via BACS are not accepted.
• The refundable deposit covers up to 50% of replacement costs for damages or losses.
2.2 Any outstanding balance not covered by the deposit must be paid within 7 days of receiving the invoice.
3. Credit Account Holders
3.1 Payments must be made within 30 days of receiving an invoice.
3.2 Casa Di Gaia reserves the right to suspend services for overdue accounts.
4. Delivery and Collection
4.1 Deliveries and collections occur between 8:00 AM - 5:00 PM. Call after 8:00 AM on the scheduled date for an estimated arrival time.
4.2 Drivers are not authorized to inspect goods or address queries. Contact the office directly for assistance.
4.3 The hirer must provide an onsite contact name and number.
4.4 Additional waiting charges apply if delays occur during delivery or collection.
4.5 The hirer must provide clear delivery instructions to avoid parking fines, which will be the hirer’s responsibility.
4.6 A signature is required upon delivery and collection. Casa Di Gaia reserves the right to refuse delivery or collection without it.
4.7 All goods must be pre-packed for collection. Drivers are not responsible for sorting or packing items.
5. Returns and Care of Goods
5.1 Damages or incorrect goods must be reported within 24 hours of delivery.
5.2 Hirers are responsible for goods from delivery to collection.
5.3 Soiled or damaged items, including linen with biofluids, will not be accepted for return and must be disposed of onsite.
6. Cancellation Charges
6.1 Cancellation fees apply as follows:
• Up to 3 working days before the hire start date: 100% of order charges
• Up to 5 working days: 50% of order charges
• Up to 10 working days: 25% of order charges
• 11+ working days: No charges
6.2 Cancellation requests must be confirmed in writing.
6.3 Items cannot be removed or swapped within 2 working days before the hire start date.
7. Late Fees and Extended Hire
7.1 Late fees apply for orders or amendments confirmed after noon the day before delivery:
• Orders after noon: £20
• Same-day orders: £50
7.2 Items returned after the agreed hire period will incur extended hire charges.
8. Linen Care
8.1 Linen is pre-laundered, pressed, and sealed. Avoid using irons, which may cause damage.
8.2 Damages include but are not limited to:
• Candle wax, oil, grease
• Burn holes, tears, pulled threads
• Dye, ink, mildew
8.3 Damp linen must be air-dried or separated into plastic bags to prevent mildew.
Casa Di Gaia aims to ensure the best service and quality for all hires. If you have any questions or concerns, please contact us directly.